Privacy Policy — How ku9 apk Protects Your Data

01 Information We Collect

ku9 apk collects personal data through several channels: directly from you when you register an account or submit documents, automatically when you interact with the platform, and occasionally from third-party service providers such as payment processors and identity verification agencies. The categories of data we collect are described in detail below.

Account Registration Data

When you create a ku9 apk account, we collect the following information:

• Full legal name (as it appears on your government-issued identification)
• Date of birth (to verify that you are 18 years of age or older)
• Email address (used for account communications and security alerts)
• Mobile phone number (used for two-factor authentication and account recovery)
• Residential address (city, district, and country — we serve players in Bangladesh)
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)

Identity Verification (KYC) Data

To comply with internationally recognised Know Your Customer (KYC) and Anti-Money Laundering (AML) standards, we may request one or more of the following documents:

• National Identity Card (NID) — front and back
• Valid passport (photo page)
• Birth certificate issued by a recognised authority
• Utility bill or bank statement confirming your residential address (dated within 3 months)
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad account registered in your name)

Document images are processed and stored securely. They are not retained for longer than required under our data retention policy set out in Section 05 below.

Transaction and Payment Data

Each time you make a deposit or withdrawal on ku9 apk, we record the following:

• Payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank)
• Transaction amount in BDT
• Transaction reference number generated by the payment processor
• Date and time of the transaction (Bangladesh Standard Time, UTC+6)
• Transaction status (pending, completed, failed, reversed)

We do not store full card numbers or mobile banking PINs on our servers. Payment processing is handled by PCI-DSS-compliant third-party processors.

Gaming and Behavioural Data

As you use the platform, we automatically collect data about your activity, including:

• Games played, bet amounts, win/loss outcomes, and session duration
• Sports bets placed — match, market, odds, and stake
• Bonus offers claimed and wagering progress
• Login timestamps and session activity logs
• Platform features accessed (slots, live casino, cricket betting, crash games)

This data is used for responsible gaming monitoring, fraud detection, game performance analytics, and personalising your platform experience.

Technical and Device Data

When you access ku9 apk via a browser or mobile application, we automatically collect:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser version
• Screen resolution and language settings
• Referring URL (the page you visited immediately before landing on ku9 apk)
• Pages visited, time spent, and navigation path within the platform

02 How We Use Your Data

ku9 apk processes your personal data on one or more of the following legal bases: (a) the performance of a contract between you and us; (b) compliance with a legal or regulatory obligation; (c) our legitimate business interests, where those interests are not overridden by your rights; and (d) your explicit consent, where required.

Marketing Communications

ku9 apk will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, tournaments, and seasonal offers if you have actively opted in to marketing communications during registration or through your account settings. You may withdraw your consent and opt out of marketing communications at any time by updating your preferences in your account dashboard or by contacting our support team. Withdrawing marketing consent does not affect the processing of your data for non-marketing purposes (such as account management and security alerts).

Automated Decision-Making

ku9 apk uses automated systems to detect fraud patterns, unusual betting behaviour, and potential money laundering activity. These systems may result in an automatic temporary account suspension pending manual review. If your account is suspended through an automated process, you have the right to request a human review of that decision by contacting our support team. We do not make any permanent decisions about your account — including permanent closure — solely on the basis of automated processing without human oversight.

03 Data Sharing & Third Parties

ku9 apk does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary to fulfil the specific purpose.

Payment Processors

When you make a deposit or request a withdrawal, your transaction data is transmitted to the relevant payment processor — for example, bKash, Nagad, Rocket, Upay, or the card networks (Visa/Mastercard) — solely for the purpose of completing the transaction. Each payment partner operates under its own privacy policy and is responsible for the security of data within its own systems.

Identity Verification Providers

To complete your KYC verification, ku9 apk may share copies of the identification documents you submit with a licensed third-party identity verification service. These providers are contractually bound to use your data solely for identity verification purposes and may not retain or re-use your documents beyond the verification workflow.

Game Content Providers

Games available on ku9 apk are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, a session identifier and game outcome data may be transmitted to the relevant game provider to facilitate gameplay and validate results. Game providers do not receive your full name, NID, or payment details — only the anonymised session data required to run the game.

Regulatory and Legal Authorities

We may disclose your personal data to regulatory bodies, law enforcement agencies, or courts where we are legally required to do so, or where we believe disclosure is necessary to protect the safety, rights, or property of ku9 apk, our players, or the public. Such disclosures are made only to the extent required by law and, where possible, with prior notice to you.

Analytics Providers

We use pseudonymised and aggregated data with third-party analytics providers to understand platform usage patterns and improve the user experience. These providers receive no personally identifiable information that could be used to identify you as an individual.

04 Cookies & Tracking Technologies

ku9 apk uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform securely, remember your preferences, and analyse how our services are used. This section explains the types of cookies we deploy and how you can manage them.

What Are Cookies?

A cookie is a small text file placed on your device when you visit a website. Cookies are widely used across the internet to make websites function efficiently and to provide usage information to website operators. Cookies themselves cannot execute programs or deliver viruses to your device — they are simply data files.

Types of Cookies We Use

Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies on a site-by-site basis. Please be aware that disabling essential or fraud-prevention cookies may prevent you from logging in to your ku9 apk account or using certain platform features. Disabling functional cookies means the platform will not remember your preferences between sessions.

Do Not Track

Some browsers transmit a "Do Not Track" (DNT) signal to websites. ku9 apk acknowledges DNT signals and, where technically feasible, will limit analytics tracking for sessions where DNT is enabled. Essential and security-related cookies remain active regardless of the DNT signal, as they are required for the safe operation of the platform.

05 Data Retention

ku9 apk retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The retention periods below are our standard defaults and may be extended where a legal or regulatory hold applies.

At the end of the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes without further notice to you.

06 Data Security

Protecting the personal data of our players is a core operational priority at ku9 apk. We implement a layered security framework combining technical, organisational, and procedural controls to guard against unauthorised access, disclosure, alteration, or destruction of your data.

Technical Safeguards

• TLS/SSL Encryption in Transit: All data transmitted between your browser or app and our servers is protected using TLS 1.2 or higher. The padlock icon visible in your browser address bar confirms that your connection is encrypted.
• Encryption at Rest: Sensitive data fields — including identity document files, payment references, and authentication credentials — are encrypted at rest using AES-256 encryption.
• Password Hashing: Your account password is never stored in plain text. Passwords are hashed using a modern one-way hashing algorithm (bcrypt) with per-user salting so that even in the unlikely event of a data breach, your original password cannot be recovered.
• Two-Factor Authentication (2FA): We strongly recommend enabling 2FA on your account. Where enabled, a one-time code is required in addition to your password at each login, substantially reducing the risk of unauthorised account access.
• Firewall and Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection systems that monitor for and respond to anomalous traffic patterns.
• Regular Security Audits: ku9 apk engages independent security specialists to conduct penetration testing and security audits on a regular basis. Identified vulnerabilities are remediated according to risk-based priority.

Organisational Safeguards

• Access to personal data is restricted to ku9 apk staff members who require it to perform their job functions. Access is granted on a minimum-necessary basis and reviewed regularly.
• All staff with access to personal data are subject to confidentiality obligations and receive regular training on data protection and information security.
• Our data protection practices are reviewed and updated in response to changes in technology, regulation, and the threat landscape.

Data Breach Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, ku9 apk will notify affected individuals as promptly as reasonably possible and take immediate remedial action to contain and resolve the breach. We will also notify the relevant supervisory authority where required by applicable law.

07 Your Privacy Rights

As a user of ku9 apk, you hold a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of these rights, contact our support team via live chat on your account dashboard or send a written request to [email protected] (displayed as plain text — not a clickable link). We will respond to all verified requests within 30 days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

Right of Access

You have the right to obtain confirmation from ku9 apk as to whether we are processing personal data about you, and if so, to receive a copy of that data together with information about how it is being processed. This is commonly referred to as a Subject Access Request (SAR).

Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may update certain account details directly through your account settings. For changes to identity documents or verified data, please contact our support team.

Right to Erasure

In certain circumstances, you have the right to request that ku9 apk delete the personal data we hold about you. This right applies where: the data is no longer necessary for the purposes for which it was collected; you withdraw consent (where consent was the basis for processing); or the data has been unlawfully processed. This right is subject to our legal retention obligations — we cannot erase data that we are required to retain by applicable law.

Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data, where the processing is unlawful but you prefer restriction over erasure, or where you need us to retain the data for the establishment or defence of a legal claim.

Right to Data Portability

Where processing is based on your consent or on the performance of a contract, and processing is carried out by automated means, you have the right to receive the personal data you have provided to us in a structured, commonly used, machine-readable format (such as JSON or CSV). You may also request that we transmit that data directly to another service provider where technically feasible.

Right to Object

You have the right to object to the processing of your personal data where that processing is based on our legitimate interests or is carried out for direct marketing purposes. Where you object to direct marketing, we will cease processing your data for that purpose immediately and without requiring you to provide a reason.

Rights Related to Automated Decision-Making

Where a decision that significantly affects you is made solely by automated means (without human involvement), you have the right to request a human review of that decision, to express your view, and to contest the outcome. As noted in Section 02, ku9 apk does not make permanent decisions about your account on a fully automated basis.

08 Policy Updates & Contact

ku9 apk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, applicable law, or regulatory requirements. When material changes are made to this Policy, we will publish the revised version on this page with an updated "Last Updated" date, and we will make reasonable efforts to notify registered players — for example, through an in-platform notification or an email to your registered address. We encourage you to review this page periodically to stay informed about how we are protecting your data.

Continued Use Constitutes Acceptance

Your continued use of the ku9 apk platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you must stop using the platform and may request account closure by contacting our support team.

Children's Privacy

ku9 apk is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a user under 18 has registered an account and provided personal data, we will immediately close the account and delete the associated data in accordance with our data retention policy and applicable law. If you believe a minor has registered on our platform, please contact our support team immediately.

Contact Our Data Team

If you have any questions, concerns, or complaints about this Privacy Policy or the way ku9 apk handles your personal data, please contact us:

• Live Chat: Available 24/7 via your ku9 apk account dashboard — the fastest way to reach our support team.
• Email: [email protected] (plain text — not a clickable link). We aim to respond to all written privacy enquiries within 5 business days.

We take all privacy complaints seriously and will investigate and respond to all valid concerns in a fair and timely manner. If you are not satisfied with our response, you may have the right to escalate your complaint to the relevant data protection or supervisory authority in your jurisdiction.